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PATIENTS & VISITORS

Patient Portals

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HOSPITAL

CRMC Patient Portal

If you stayed in Cookeville Regional Medical Center for your health care, this is your portal.

CLINICS

Cookeville Regional Physicians Patient Portal

If you visited one of our clinics for an appointment, use this portal.

Our patient portals makes communication safer and easier while reducing costs.

Using the patient portal provides many tools, including:

  • View and record your Personal Health Record (PHR) online
  • View your lab and imaging results*
  • Manage your family members’ care
  • Manage your medication lists

*Please note: Some lab and imaging results will not be available

Cookeville Regional Medical Center patient portal

By logging into the Cookeville Regional Medical Center patient portal, you can:

  • View your Personal Health Record (PHR) online
  • Record your own personal health records
  • Review your hospital discharge information
  • View your lab and imaging results*
  • Manage your dependents’ care
  • Manage your medication lists

*Please note: Some lab and imaging results will not be available.

Ways to sign up:

  • If you are a patient at Cookeville Regional Medical Center, give your email address to a staff member in registration at Cookeville Regional, and you will receive an auto-invite to connect using our online patient portal. By following the link provided in the email, you can create your own free online patient portal account.
  • You can also sign up for our patient portal by visiting the Medical Records office at Cookeville Regional. You must bring a valid photo ID and complete a release form.
  • You then will be sent an email inviting you to connect with our patient portal.

If you register for an account through the RelayHealth website, you will still have to come into the hospital and present your valid photo ID and fill out an authorization form to have access to the patient portal.

Go to Portal

FAQ - CRMC Patients

What is myCRMChealth.org?

MyCRMChealth.org, a patient portal powered by RelayHealth, is an internet-based software product used by health care providers nationwide. It makes communication safer and easier while reducing costs. All Cookeville Regional physicians are encouraged to use myCRMChealth.org to effectively and securely communicate with their patients online.


Is there a fee for using myCRMChealth.org?

There is no charge for access or routine communications such as appointment requests, lab and imaging results.


Do I need special software or hardware to access myCRMChealth.org?

The service simply requires an internet connection and a web browser such as Internet Explorer, Firefox, Google Chrome, etc.


Is it secure and private?

RelayHealth maintains the strictest privacy and security measures to protect your personal health information. Only authorized parties can access your records. The service features built-in encryption technology, hardware and software security measures and a thorough privacy policy.


How do I get started?

It’s easy. Two ways to sign up:



  1. If you are a patient at Cookeville Regional Medical Center, give your email address to a staff member in registration at Cookeville REgional and you will receive an auto-invite to connect using our online patient portal. By following the link provided in the email, you can create your own free online patient portal account.

  2. You can also sign up for our patient portal by visiting one of our Cookeville Regional Medical Group physician offices. You must bring a valid photo ID and complete a release form. You then will be sent an email inviting you to connect with our patient portal.


Can I manage other dependents on my account?

Yes, but the patient is required to sign a medical release form.


For patients at Cookeville Regional Medical Center: You will need to visit Cookeville Regional’s Medical Records office before you are able to access their medical records. You can sign this form by visiting the Cookeville Regional campus and entering in the main lobby. If you are unable to find the Medical Records office, please ask a Cookeville Regional representative, and they will be happy to show you where to go.


What is the age requirement to have a personal patient portal?

You must be 18 or older to have a myCRMChealth.org account. A minor can ask a parent or guardian to link to an account. Some exceptions for minors may apply.


What if I have registered and still cannot see my results?

Upon registering, you will be taken to the home page in your account. To see your results, you will need to add your provider.


Click the “PROVIDER” button at the top of the page. A new screen will appear, and you will need to click “ADD PROVIDER OR FACILITY.”


In the search box, type Cookeville Regional Medical Center. Click “SELECT” beside the provider name to add to your account.


*By adding a provider to your account, you will be able to see your results. Without connecting to a specific provider, your results will not be visible.


Cookeville Regional physician/specialist portal

Cookeville Regional Medical Center offers patients access to their medical records through the Athena Health patient portal.

If you are a patient of any of our specialist office, this is where you will log in.

Once registered and logged in, you will be able to:

  • Exchange messages with our practice.
  • Review and pay billing statements.
  • Request appointments.
  • Research health topics.
  • Review personal health information.
  • Complete and update medical forms.
  • Update your profile and contact information.
Go to Portal

FAQ - CRMC Physican Office Portal

What is the Cookeville Regional physician office portal?

The Patient Portal is an online tool powered by AthenaHealth. It is an internet-based software product used by health care providers nationwide. It makes communication safer and easier while reducing costs. All Cookeville Regional Medical Center physicians are encouraged to use the Patient Portal to effectively and securely communicate with their patients online.


Is there a fee for using the Cookeville Regional physician office portal?

There is no charge for access or routine communications such as appointment request, prescription request and lab or imaging results.


Is the service secure and private?

AthenaHealth takes the security and privacy of protected health information very seriously and features a thorough privacy policy. They have implemented technical, administrative and physical safeguards, which are designed to protect your information from unauthorized use and access.


How do I get started?

There are three ways to sign up:



  • From an in-office computer at your physician’s office

  • From the patient’s smartphone

  • Online using the email invitation sent from your provider


Can I manage other family members on my account?

Yes, but the patient is required to sign a patient portal authorization form.


Access to any family member’s account will be put on hold or declined without the authorization form completed. This form requires signatures from both the family member and the proxy requesting access. You can sign this form by visiting your physician’s office.


What is the age requirement to have a personal patient portal account?

You must be 18 or older to have a Patient Portal account. A minor can ask their parent or guardian to link to an account. Some exceptions for minors may apply.


When will I see my results?

Once your provider has received and read your results, they will be released in your Patient Portal account.


*Please note: Some lab and imaging results will not be available.


*Should you have any difficulty registering for this service, please contact your physician’s office.