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PATIENTS & VISITORS
Contact financial services at 931-783-2360
140 W. 7th St., Cookeville, TN 38501
You have options. You can finance it, pay online, in person, by phone or by mail.
Finance your bill
By partnering with Care Payment, Cookeville Regional is able to offer patients a convenient, stress-free way to finance their out-of-pocket medical expenses.
Flexible payment options ranging from 12-48 months with no or low interest rates.
No application or credit checking, all patients are accepted.
An open line of credit that allows for additional services to be included.
http://learn.carepayment.com/CRMC
Pay your bill
We make it easy to pay your bill.
You can do it online through this link: https://crmc.mysecurebill.com/default
You can also pay your bill these ways:
By mail
Cookeville Regional Medical Center Financial Services
1 Medical Center Blvd.
Cookeville, TN 38501
By phone
931-783-2360
In person
You can pay in person at our location at 140 W. 7th St. in Cookeville.
Aetna
Ambetter of Tennessee (Commercial Exchange only)
Amerigroup
BlueCross BlueShield
BlueCross BlueShield TennCare
Bright Health
Center Care
Cigna
Farm Bureau
First Health
Health Payors
Health Plans, Inc.
Humana
Multiplan
NHC Medicare Advantage
Novanet
Prime Health Plan
TRICARE
Three Rivers Provider Network (TRPN) PPO
UnitedHealthcare
UnitedHealthcare Community Care Plan
United Mine Workers
USA MCO
Veterans Affairs (VA)
WellCare TN (formerly known as Harmony)
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.
You’re protected from balance billing for:
Emergency services
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
If you get other types of services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have these protections:
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.
You’re protected from balance billing for:
Emergency services
If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.
Certain services at an in-network hospital or ambulatory surgical center
When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
If you get other types of services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have these protections:
If you think you’ve been wrongly billed, please call Cookeville Regional Medical Center’s Patient Financial Services at 931-783-5350. You may also contact the federal No Surprises Help Desk at 1-800-985-3059.
You may visit www.cms.gov/nosurprises/consumers for more information about your rights under federal law.
Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.
For questions or more information about your right to a Good Faith Estimate, please call Cookeville Regional Medical Center’s Patient Financial Services at 931-783-5350.
You may also contact the federal No Surprises Help Desk by visiting www.cms.gov/nosurprises/consumers, emailing FederalPPDRQuestions@cms.hhs.gov, or calling 1- 800-985-3059.
We want to make the cost of your care easy to understand, which is why we established a price transparency website. This website is here to help you understand and plan for your health care costs.
Our online cost estimate tool helps you estimate the hospital fee for your inpatient or outpatient care at our hospital. It is easy to use. Just put in the procedure, your insurance company and plan and search.
The estimate is for hospital fees only. Hospital fees include the cost of your room and supplies for your medical service.
This is not a complete estimate of your care cost.
The estimate does not include physician or provider fees, such as anesthesia, radiology, pathology or emergency room doctor, or the cost of medication, medical equipment and homecare services.
Your actual charges may be different from the estimated charges. This all depends on the services you receive and the coverage provided by your insurance plan(s).
CHARITY CARE FINANCIAL ASSISTANCE
Cookeville Regional’s policy is to provide medically necessary health care services for patients in its service area as defined by Cookeville Regional. The intent of this policy and related procedures is for use in circumstances in which financial assistance shall be offered to Cookeville Regional patients who have no insurance coverage or inadequate insurance coverage and who are unable to pay in full for their health care services and who meet the eligibility criteria set forth in this policy. While it would be ideal for Cookeville Regional to provide health care services to all without regard to payment, it is financially impossible to do so. This policy applies not only to inpatient services but to outpatient services provided by Cookeville Regional.
PROCEDURE
agency, governmental agency or other information attesting to the patient’s income status. Patients must provide information relating to possible third party liability incidents, where applicable, including accident reports and copies of vehicle insurance policies.