Human Resources

Patient Experience Director

Type: FT
Education: Bachelor's Degree in related field required
Hours: 8a-5p
Experience: Three to five years minimum experience in coaching, process improvement, change management, patient experience with demonstrated ability to drive results. Experience with the Studer Group evidence based leadership tactics preferred.

The Director is responsible for hospital-wide programs, initiatives, training and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. The Director observes the patient experience environment as well as the behaviors of care providers and provides real-time coaching and education. Assists managers and staff with communication and integration of improvement efforts. Identifies resistance and barriers to change; addresses issues appropriately to facilitate and sustain improved patient satisfaction outcomes. 


Type: PRN
Education: High School Diploma Preferred (minimum of GED required)
Hours: Varied
Experience: Some medical background preferable, but not necessary. Customer Service/relations experience required.
Skills: Must be detailed oriented, able to work both accurately and quickly.

Must be able to interpret Spanish and English with our patients and medical staff in a proficient manner for midnights, weekends and holiday shifts as needed. Qualification determined via a verbal examination of medical terminology in Spanish and English. Other duties as assigned.