931-783-2020

• "I am doing fairly well thanks to everyone that works at CRMC. You all saved my life."
• "The hospital as a whole is very impressive."
• "Everyone was great and explained everything. I was comfortable as could be. I felt like I was in good hands."
• "I was very pleased with my experience."
• "The service and care we received was great. PAT CHANCY was our angel. She is so kind, efficient and caring. We were blessed to have her as our nurse. Everyone was great but it was so calming when she came into the room."

EMERGENCY DEPARTMENT:

• "This was the best Emergency Room visit I have ever received!"
• "I came in with chest pressure and they never let me sit down in the waiting area. They immediately took me in and started checking me out. My wife was nervous and they were very kind and informative with her."
• "We were in good and caring hands by all. We couldn't have asked for better care."
• "Everyone was eager to care for me."
• "Upon arrival we were greeted by PATTI PHILLIPS who did not let my daddy's typical joking nature take away the seriousness of the situation. We were taken to triage where CARA CROSS was very efficient. The kind and compassionate ER nurses included ROB STAPLETON, TEDA BROWN, DONNA CANNON,AND CHRISTINA BURGESS."
• "Outstanding services. Very efficient and caring nurses. Very efficient and caring physician. I give you all a score of 10 out of 5."
• "The doctor took time to explain things."
• "AMANDA HOFFERT, PA is superior and that is all I can say."
. "The PA was very nice to me and provided very good pain management. Great service. I am very satisfied with the care and service I got there."

INTENSIVE CARE (ICU):

• "I was treated the best. I will recommend CRMC to all!"
• "Very caring nurses are in ICU."
• "The ICU staff is remarkable! Cannot believe their responsiveness, compassion, flexible thought processes, etc. I am in healthcare and have to tell you that I was very impressed with CRMC."
• "Everyone was so helpful and very well trained."
• "Excellent care from start to finish."
• "NATHAN WHEET, WHITNEY BLANKENSHIP, DEB CHILDRESS, SUSIE REEDER PATRICK GREER, WILLIAM SMITH and KATHY REED as well as all of the other nurses that cared for my father were wonderful, kind and caring."
• "KRISTINA WIDDIFIELD was a very good nurse."
• "You don't know how appreciative I am for all of your professionalism with my wife. You have, in effect, given me more time to enjoy her!"
• ICU nurses JACKIE JENNINGS, EVELYN LINDERMANN and ANNA HOGAN were exceptional."

CARDIAC REHAB:

• "ANGIE ROGERS, VICKIE HORN, RHONDA CASE, RUTH SPENCER, LIBBY LEE, DANIELLE ULMER, JENNIFER ROSE, MARY REILEY, COLLEEN CHILDRESS and DEBBIE BAKER are all outstanding. My appreciation to all."
• "The Cardiac Rehab Center is a great asset to CRMC."
• "The staff at the Cardiac Rehab Center is tremendous and very accommodating."
• "ANGIE ROGERS and the others were very nice and professional at the Cardic Rehab office."
"ANGIE ROGERS and DEBBIE BAKER were wonderful. Angie has the best outlook on life. The whole staff was wonderful." "VICKIE HORN is very friendly. DANIELLE ULMER is kind and helpful." "JENNIFER ROSE is great. LIBBY LEE is great. COLLEEN CHILDRESS is very nice."

STAFF TO STAFF APPRECIATION:

• "I would like to recognize PATRICK TUBBS, Plant Facilities, for helping us many times by picking off-site storage boxes for us. We greatly appreciate all the things he helps us with." Submitted by Mike Knight, Storeroom.
• "I would like to say 'you are the man' to ROB STAPLETON, ER, for his awesome attitude. My fellow employee needed an IV started on patient but it was difficult. I gave Rob a call and he gladly came up and successfully started the IV. I appreciate his attitude and willingness to help out." submitted by Karen Gillies and all other nurses on 4E.
• "We just wanted to give a shout out to SUSAN CORONADO, Coffee Shop. She is always so nice and polite while doing her job. She seems to enjoy her job. We are regular customers and she is always on top of it." Submitted by Machelle and Chris, Employee Health
• "What a wonderful successful day we had recently with the Warren County High School students. I wish that you all could have heard the comments from the teacher and students as they left our facility. They felt welcome and were so impressed by the caliber of talent we have here. Every person that took part with their tour gave 110%. I was so proud." Submitted by Jill Bolling, Commiunity Relations
• "Two of my Sleep Lab Staff went to a recent BLS class and couldn't say enough good things about SHEILA WALKER AND DAWN THIERRY, EDUCATION. They have a way of making the class interesting and fun." Submitted by Colleen Schabacker, Resp. Therapy
• "I just wanted to say a big THANKS to SHAWNA WILBORN for her extraordinary efforts in getting a much needed follow up for one of our ER patients recently. She is really dedicated to the care of our patients & their families' needs." Submitted by Teresa Lee, RN, ER
• "DAVID WRIGHT and ANGIE BOLES in the Print Shop are awesome. They always go above and beyond to help me in any way that they can. They provided awesome turnaound and are great people to work with." Submitted by Dawn Davis, Practice Manager, CMPM
• "BRENDA FORD, Business Office, is so helpful to new employees in our department. She is always willing and eager to help." Submitted by a fellow employee in PFS
• "We would like to thank IAN PASS from Physical Therapy. He is always cheerful and helpful to the nurses. Even when patients are not assigned to him he is willing to help out. Ian goes above and beyond his duties every time he works and he is a joy to work with." Submitted by 5NB nurses

PHYSICIANS:

• "DR. LENHART was excellent. He is very caring and competent."
• "DR. GLEASON is the best doctor anyone could ask for."
• "DR. JACQUIN and staff are the very best in the Cancer Center."
• "DR. PAIGE GERNT was comforting and encouraging. I am glad she is my doctor."
• "DR. CANCEL AND DR. LEE MOORE are excellent doctors. We are very fortunate to have them here."
• "DR. LENHART and DR. FOURNET are the best; very professional yet a touch of kindness extended to me and my family."
• "DR. JEFF MOORE did an excellent job removing my doggone gallbladder. Hope he threw it on the ground and kicked it and then some."
• "DR. APRYL HALL saved our son's life in our eyes. She is excellent."
• "DR. COLLINS and DR. MCCARTER are super and nice!"
• "I felt lucky to have DR. CHAPMAN as my heart surgeon. I appreciate the time he always takes to discuss things with me and my wife."
• "DR. SAMUEL, ER, was kind and kept me informed."
• "DR. CHAPMAN is outstanding in all ways. He is just a good person to know."
• "No matter how busy DR. GEER is, he takes the time needed to make sure you understand your situation. He is excellent."

• "I had an absolutely wonderful nurse my entire stay."
• "BARBARA WHYNAUCHT, OB, was so helpful. I don't know how I would have gotten through the birth with her."
• "The OB staff was wonderful to me and my family."
• "The birth of our baby will always be a great memory for us. We will always remember how helpful the staff was, how delicious the food was, and how skilled and caring the nurses all are."
• "VERONICA CLOUSE was helpful and most kind."
• "I liked everything and everyone. The facility was clean and comfortable. I liked the TV education channel teaching how to care for a new baby. The nurses are special."
• "It's obvious that your staff loves their jobs and are very skilled at what they do. My needs were met before I even voiced them."
"The nursery security system made me feel very comfortable. Wonderful nurses. The doc and nurse that gave me my epiduaral were great. I didn't have any pain, compared to labor that is."
• "My nurses were awesome. This was my first stay in a hospital with my first child and the nurses made all the difference."
"AMANDA PHILLIPS was wonderful. Thank you." "DANIELLE FLOWERS was one of my wonderful nurses among many."

• "Thank you REBECCA BROWN AND CHERRY CASON for the great care."
• "Thank you for the wondeful care."
• "Kudos to all staff. HILLARY FLATT, MARY DUSHEK AND LAURA STARKEY were wonderful. I didn't have insurance and it made no difference in the way I was treated. CRMC and staff are great."
• "KIM ENTREKIN, CHERRY CASON, BETHANY LEDBETTER, KARLA COWAN and TRACY WHITE took great care of me. I am so thankful."
• "I want to thank all those that cared for my grandfather. Everything was exceptional."

4TH FLOOR (NORTH-CARDIO):

• "This hospital has an amazing group of people from the great doctors on down the line. It was a very comforting place to be during this time."
• "I was satisfied with the consideration shown to my visitors. I was impressed with the hospital."
• "MARTHA STUART was fantastic."
"Everything and everyone was wonderful...the doctors, nurses, food workers, cleaning people . . .everyone!" "The day and night nurses were a God send." "MARTI HECK was helfpul, friendly and kind." "My time in the hospital was as pleasant as time away from home could be. Each person who cared for me treated me with respect and compassion."

6N (MEDICAL):

• "The nurses on 6N were absolutely excellent. Great attitudes and very caring professionals."
• "Very pleased with the nurses. My stay on 6N was pleasant and the staff was great."
• "I didn't want to be admitted but after staying three days, I didn't want to leave! The nurses were excellent and always seemed eager to help."
• "I have nothing but kind words to say about my stay at CRMC on this floor. Every nurse that came into contact with my family went above and beyond the call of duty to help our family stay comfortable and made sure we understood what was going on."
• "I have been in several other hospitals in Tennessee and CRMC is by far the BEST! Nurses went beyond and above what was expected of them. The nurses were very understanding and accomodating."
• "Your entire staff is exemplary, fine, skilled and cheerful! These types of people make you feel better just being around them."
• "The nurses and support staff at CRMC gave very loving care to my wife! I give my eternal gratitude to HEATHER TROXELL, LORA HICKS, KANDI FAULKNER, MELISSA GORDON, PATRICIA KING, CYNTHIA LEWIS, DARLENE THIESSEN, RENEE CECIL, STEPHANIE PLACE, JENNIFER CARMAN, SHIRLEY FEAZELL and JON BERZINS. Every night I asked God to bless you all."

4TH FLOOR East- (NEURO):

• "ROBIN SEPHERS was such a great and caring nurse."
• "If I am ever in CRMC again, please treat me the same as I was this time while I was on 5 East. I couldn't ask for better nurses on either shift. Keep up the good work."
"SUE SPENCER, PAULA TAYLOR, ANTHONY MATTHEWS, DIANE LOOPER, VICKY DILLON AND MARTHA KAY STUART contributed greatly to the satisfaction we felt regarding my husband's care in your facility." "ERIK ERB was an angel. He made me laugh!" "TABATHA ABELL AND KARA RANDOLPH deserve to be rewarded and recognized. They were great and I want to compliment them." "I can't say enough good things about CRMC. I felt as if I was surrounded with GOD-serving people."
• "RONDA VENTIMIGLIA on 4 East was kind and generous and I am so grateful. Thank you for the coffee, ice cream and cake. It was like being at home."

5TH FLOOR - NORTH (SURGICAL/ORTHOPEDICS AND PEDIATRICS:

• "From admission to discharge, everything was done in an excellent manner and I was treated excellent."
• "CRMC is a mark of excellence. Thank you all for being so professional and kind."
• "Can't say enough! Everyone was wonderful. Had no complaints."
• "The nurses that cared for me were great."
• "I appreciated the nurses there that had a very happy attitude for their job. That was nice."
• "MARGARET WARD was great. Took really good care of me."
• " Very impressive new area for admission and pre-admission process. Very well organized on day of my surgery. I needed quiet and rest and my room provided both very well. All nurses were courteous and helpful."
• "Staff worked together well. All of the nurses were very friendly and did a good job."
• "I have never been disappointed with the care at CRMC or the staff."
• "The nurses were very busy but took time to meet my needs. Nurses were highly skilled."

6TH floor (East-Pulmonary):

"They really took good care of me. Best hospital I have ever been to."
• "I couldn't have asked for better care and service when I was on 6 East."
• "Prompt and courteous staff."
• " We want to express our appreciation for the wonderful care that our family member received on this floor. All of the staff is great but we want to especially thank JEAN BARLOW and NATE RICH."
• "It is not every day that you find people who are so thoughtful, selfless and caring as welled as skilled. We cannot begin to express our gratitude to all of you for what you have done."
• "DAVID BOWLING is the most caring person. CRMC should be very proud to have such quality nurses on staff."

SLEEP CENTER

• "LORA PHILLIPS is the best! It is so important to have a person who can put you at ease. I knew she was a step away if I needed her."
• "Cookeville is very fortunate to have such a facility."
• "It was a very friendly yet professional atmosphere."
• "It was like being at home."
• "Very clean and very friendly facility and environment. Staff made every effort to make me comfortable."
• "JOYCE MULLINS may be the nicest person in the world! She was skillful and very informative but also friendly."
• "I had a very positive experience and would recommend it to my friends and family and to anyone for that matter."

FOOD AND NUTRITION:

• "The food and staff are so wonderful! I can't think of anything I wasn't delighted about."
• "I like the new process of being able to order what I want."
• "The food always has a good taste and is well prepared."
• "My omelet was very good and my lunch was also good."
• "I liked the system for calling in your food order and talking to a real person that was so polite."
• "The staff is very friendly. Food was very good and I had plenty of choices."
• "Your cafeteria food is just as good if not better than many restaurants in town.
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• "The food and the service was excellent."

PATIENT REGISTRATION:

• "BRENDA RITTENBERRY was extra nice. She jumped up and ran to get me a wheelchair!"
• "Considering I went into labor five weeks early, the admission process went quicker than I expected."
• "They got me in as quickly as they could."
• "JENNIE RAY was very informative. Very organized pre-registration system."
• "I love the new registration platform."
• "KATHY HARVEY was very nice to me during my registration."
• "PAM WHITE was very friendly, considerate and professional."

If you would like to speak to someone about the care you received at Cookeville Regional Medical Center call Customer Service at 931-783-2020.