Frequently Asked Questions

Frequently Asked Questions

Where do I go to register?
We have a centralized registration area in the Main Lobby of the North Patient Tower.  You will need to come here for preregistration appointments, hospital admissions, and all outpatient studies done at the hospital facility.  After 6:00 p.m., Monday through Friday, and on weekends/holidays, registration is done in the Emergency Room.  If your physician has scheduled your outpatient x-rays or other imaging tests at the hospital’s Outpatient Imaging Center located at 251 West 3rd Street, you will register at that location. Click here for more information.

How do I find a primary care physician?
Click here to visit our Physician Directory or call our Physician Referral Line at 783-2571 [toll free at 877-377-2762 (877-DRS-CRMC)].

Why am I being seen by a hospitalist?
Hospitalists specialize in hospital care and are in the facility 24 hours a day, 7 days a week.  If you have a local physician, you may not see them in the hospital if he or she has elected to utilize the hospitalist service.  The hospitalists do communicate with your personal physician regarding your status and you will be referred back to your personal physician upon discharge from the hospital. If you don’t have a local physician, you have been assigned to the hospitalists for inpatient care.  We will attempt to help you find a primary care doctor upon your discharge if you need to do so.

How do I request my medical records?
Please click here for more information on the CRMC Medical Records page.

How can I get copies of my x-rays, mammograms or other imaging results?
Please click here for more information on the CRMC Medical Records page.

I have a billing question.  Who should I call about my hospital bill?
Please call the Patient Financial Services Department at 931-783-2360.  If you would like to pay your bill online, please click here for our online bill pay service.

Am I able to pre-register for surgery?
Please click here for more information about the process and for the forms you may download and complete prior to your visit.

Do you have a Customer Service Department?
Yes, we want you to be pleased with your hospital experience.   If at any time you wish to discuss your experience with us, please feel free to contact the Customer Service Department at 931-783-2020.

What are the hours to the Gift Shop?
Please visit our Gift Shop page by clicking here.

Where can I go to smoke at the hospital?
Cookeville Regional Medical Center is now a totally tobacco-free campus.   No tobacco use of any kind is permitted – inside or outside – on hospital property. Designated smoking areas at the hospital have been eliminated.  As a health care organization, Cookeville Regional is committed to the health and safety of our employees and patients. We believe that we have a responsibility to take a leadership role on this major health issue, and allowing people to use tobacco products defeats this purpose.  Tobacco is the cause of death for over 9,000 Tennesseans every year and is the root cause of many illnesses and lost productivity. Tobacco use in and around hospitals poses health and safety risks for patients, employees and visitors.   Cookeville Regional’s decision to go tobacco-free is not an attempt to “force” anyone to quit using tobacco products. Rather, the tobacco-free initiative is a concrete way we can demonstrate our ongoing commitment to healthy living.  If you would like assistance on how to quit smoking, visit the Quit 4 Life Support Group on Thursday evenings at 6:00 p.m. in the hospital cafeteria conference room or call (931) 528-QUIT.

Has the hospital considered building a parking garage?
With the recent expansion of Cookeville Regional Medical Center, additional parking has been added to meet the needs of patients, visitors and staff with plans to add even more.  Currently, there are over 1,000 parking spaces available on the medical center campus which should meet the needs now and into the future.  Parking areas have been designed with the ability to add parking structures in the future when and if needed.  The cost of building a parking structure is ten times more expensive per parking space than land-based parking spaces.